policies we follow


to keep our salon running smoothly, we have the following procedures:

ALL ABOUT YOUR VISIT

welcome to (in) tandem & west


upon your arrival, effortlessly check in using the iPad on our island. if you have an appointment booked, simply enter your phone number and your stylist will be promptly notified.

if you do not have an appointment booked, please visit our designers page to get started. there is a QR code displayed on our window.

once settled, please relax and indulge in our hospitality bar offering complimentary snacks, sparkling waters, assorted spirts, sodas, and a fancy coffee machine! 

for an extra touch of luxury, explore our rotating wine menu, thoughtfully chosen by our team to elevate your experience. 

cheers to a delightful visit!

CANCELTATION/RESCHEDULE POLICY:

36-18 HRS BEFORE APPT:

-client will be charged 50% of the total appointment booked.

18 HRS OR LESS BEFORE APPT:

-client will be charged 100% of the total appointment booked.

please contact your stylist directly (via their prefered contact method) to cancel or reschedule your appt.

the salon does not have a dedicated phone line to call/text to schedule/adjust appointments.

meet our hair designers